3.2. Configure Canned Recommendations

Canned recommendations are predefined actions that can be used within a case. The recommendations are fully configurable and are aimed to facilitate choice making regarding the action that should be applied for a specific case. There is no need to set this up, but we suggest doing some planning and provide recommendations that are suitable for your organization. Some recommendations such as Verify Legitimacy, Provide Sample File / Sample Directory, Run full Antivirus Scan are already generated by default. You are free to use, modify or delete them. Recommendations can also be added by any user from within a case.

Case Management - Recommendations

Case Management- Recommendations