9.3. No new Events in Case

Q: I have created a case but it seems that no new incoming events are assigned to that existing case. How can I check what's wrong?

The first thing that you should check are the auto_case_ids of the events in that case (Cases > Open Case > Events > auto_case_id Panel).

If they are distributed as in the following screenshot, it seems that auto-casing doesn't work on this case.

Auto Case ID

This case doesn't have groupable contents and uses only so-called "Dynamic Auto Case IDs", which are used whenever the Analysis cockpit was unable to find a suitable filter template to create usable filters for this type of events.

Also check the grouping criteria of that case:

Cases > Open Case > Tab Grouping Criteria

What are the conditions defined to assign new events to that case?