9.3. No new Events in Case
Q: I have created a case but it seems that no new incoming events are assigned to that existing case. How can I check what's wrong?
The first thing that you should check are the
auto_case_ids of the
events in that case (
Open Case >
If they are distributed as in the following screenshot, it seems that auto-casing doesn't work on this case.
This case doesn't have groupable contents and uses only so-called "Dynamic Auto Case IDs", which are used whenever the Analysis cockpit was unable to find a suitable filter template to create usable filters for this type of events.
Also check the grouping criteria of that case:
Open Case > Tab
What are the conditions defined to assign new events to that case?